- Deliveroo rolls out a new feature to enable customers and riders to choose contact-free delivery
As stricter safe distancing measures for public venues, social activities and activities are introduced by the Government to reduce the risk of further local transmission of COVID-19, and with more people at home, restaurants across Singapore are turning to delivery as a way to sustain their businesses and keep serving customers.
Deliveroo has seen over 600 new restaurants join the platform since late January, meaning more restaurants will be able to extend their sales through delivery. Since March 1st, there has been a 50% jump in the number of restaurant sign-ups, compared to the previous month.
As restaurants reduce their dine-in capacity to maintain a safe distance between customers, customers will continue to be able to enjoy a wide range of restaurant food as more restaurants seek to serve customers in their homes through delivery.
Restaurants turning to delivery on Deliveroo include large chains, local family favourites, as well as quick takeaways, the majority of which did not perform delivery services until now.
● Some well-loved favourites who have joined Deliveroo that are live are:
○ MOS Burger, a Japanese fast food restaurant chain with multiple outlets in Singapore
○ Food Republic, a food court chain that brings the best of street food and regional cuisine under one roof
● Some well-loved brands soon to be live on Deliveroo are:
○ Isaac Toast, a famous Korean breakfast toast chain
○ Mellben Signature & Seafood, a local family-run business renowned for its crab dishes such as Claypot Crab Bee Hoon and Chili Crab
○ Kopi & Tarts, a local halal coffee concept by Mayson Bakery
Deliveroo is the market leader in delivery-only kitchens, having launched the first such kitchen in the UK in 2016 as part of its 'Editions' programme. Deliveroo operates over 100 kitchens across 16 sites in the UK. In Singapore, Deliveroo Editions was first launched in 2017, and currently operates 25 kitchens across three sites at Katong, CT Hub 2 and [email protected]
The company is now using this expertise to help guide restaurants as they make the transition from dine-in to delivery-only outlets during the period of the pandemic. Deliveroo is the only platform, for example, to publish detailed guidance on how restaurants can run delivery-only outlets safely, covering issues such as how to minimise contact, packaging and hygiene best practice. Deliveroo has extensive expertise in this area which it will share with restaurants across Singapore.
Responding to the needs of restaurants at this challenging time, Deliveroo has also:
● Developed bespoke online marketing tools for restaurants to let customers know they are operating delivery services
● Established teams of people across the business to onboard and support restaurants who want to be able to deliver
● Developed our app to introduce 'contact-free delivery' so that restaurants can give confidence to consumers that delivery is conducted safely
● Shared expert advice and guidance on how to operate safely during the outbreak
● Engaged restaurants to understand ways of supporting their business
Siddharth Shanker, General Manager, Deliveroo Singapore, said:
"We are here to deliver for restaurants who want to carry on offering their amazing food to customers at home during this difficult time. We are working with restaurants to optimise their operations for delivery, and we are doing everything we can to make sure people still have access to the food they want and need."