Deliveroo study reveals that office workers in Singapore crave social lunches; Launches Group Orders to improve the organisation of food orders in the workplace

Deliveroo study reveals that office workers in Singapore crave social lunches; Launches Group Orders to improve the organisation of food orders in the workplace

  • A new study shows that eating together plays a key role in cultivating an engaged and productive workplace as over 80% of employees yearn to eat together with colleagues especially amidst COVID-19
  • Deliveroo for Business launches Group Orders, a new order modality to facilitate and improve the organisation of food orders in the workplace

A Deliveroo for Business (DfB), the corporate arm of Deliveroo, survey of 1,004 office workers in Singapore to uncover insights on their lunch break behaviours has revealed that almost half (49%) of respondents eat alone at work and are never fully switched off as they perform work tasks during their lunchtime. The commissioned survey conducted by Censuswide also found that employees are not maximising their lunch breaks, with just under a fifth (17%) of employees taking their full allotted break time.

Office workers crave social lunches to form a connection with colleagues

The pandemic has inevitably given rise to poor lunch habits as more people work from home, blurring the boundaries between work and family life, resulting in a yearning for social lunches with colleagues. According to the survey, over 80% of respondents expressed they would like to eat together more with their colleagues, with three in four (76%) stating they would like to do so to bond and get to know each other better. The desire to form a social connection with colleagues beyond work amidst COVID-19 has hence resulted in an increase of individuals and team leads organising virtual team lunches over video or Zoom.

Types of food that office workers want for social lunches

Among office workers in Singapore, local hawker fare came in first (37%) as the most social meal to eat or drink in the office, followed by drinks such as coffee, tea or juices (31%), and small bites and sides (26%). Alcohol was voted the least social meal to consume at the workplace.

The key role food plays in building a productive and happier team dynamic

The survey suggested a positive correlation between eating together, higher team performance and engaged and satisfied employees. Seven in 10 (73%) office workers agreed that teams are happier and more productive after eating lunch together and slightly over a third (37%) of respondents admitted they worked harder after eating with their colleagues.

As more people start returning to the office, DfB wants to effect change in the way companies and employees approach lunch breaks to promote employee well-being and foster engagement in the workplace, with safe social distancing measures in place.

The survey also unveiled that almost three in five (59%) respondents expect their companies to order and organise team lunches. Close to three in four (72%) staff claimed they would feel more loyal to their company if they arranged for their favourite foods to be available.

To meet this demand, DfB has launched Group Orders, a new order modality to facilitate and improve the organisation of food orders in the workplace. The new feature enables users to group individual orders from different people and multiple devices to the same restaurant, allowing employees to order in from their favourite restaurants with a single delivery fee and eat as a team while adhering to safe distancing measures in the workplace.

"This new survey reveals that food remains a social glue in today's workplace and is a key element in building a team of productive and engaged staff. The ongoing pandemic has forced us to reevaluate the way we live and work, and Deliveroo for Business is dedicated to innovating its offerings to deliver an amazing food delivery experience for everyone, whether they are working from home or in the office. We believe the new Group Order feature will help employees reconnect with their colleagues over a meal as they head back to the workplace," said Jeanette Smerin, Head of Deliveroo for Business, Singapore and Hong Kong.

Since the start of COVID-19, Deliveroo has witnessed an increase in the number of organisations joining DfB in a bid to help staff working from home feel more connected. Sales of virtual gift cards for employees on DfB have also grown by more than 300%, allowing workers to enjoy a wide selection of food from Deliveroo's restaurant partners at home. In the lead-up to Christmas, many companies will also look for ways to celebrate the festivities, while still keeping to safe social distancing measures. Demand for Christmas-themed bento deliveries and virtual gift cards is expected to grow in the coming months, as employees and employers alike look to boost morale and spread holiday cheer.

For more information about DfB, please visit: https://deliveroo.com.sg/business 

Survey methodology

The data was collected via a Censuswide survey conducted on behalf of Deliveroo in Q1 2020, among 1,004 working professionals in Singapore who work full time and spend at least 50% or more of their time working in an office environment.

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